Privacy Policy

Last updated: 23 June 2026

Welcome to The Unusual Space - Shop.

This Privacy Policy explains how The Unusual Space - Shop ("we", "us", "our") collects, uses, stores, shares and protects your personal data when you visit our website, create an account, place an order, subscribe to our newsletter, contact us or otherwise use our webshop and related services (collectively, the "Services").

Our webshop is powered by Shopify, which provides the technical infrastructure necessary to operate our online store. Where Shopify processes personal data on our behalf or for its own operational purposes, such processing is carried out in accordance with applicable privacy legislation and Shopify's own privacy commitments.

This Privacy Policy has been prepared in accordance with:

  • The General Data Protection Regulation (EU) 2016/679 ("GDPR");

  • The Dutch General Data Protection Regulation Implementation Act (Uitvoeringswet AVG);

  • Applicable Dutch privacy legislation; and

  • Other applicable European data protection laws.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL DATA WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal data.

Identity Information

  • First name

  • Last name

  • Company name (where applicable)

Contact Information

  • Email address

  • Telephone number

  • Shipping address

  • Billing address

Order Information

  • Purchased products

  • Order history

  • Delivery preferences

  • Returns and exchanges

  • Payment status

Payment Information

Payments are processed securely through our authorised payment providers.

The Unusual Space - Shop does not store complete payment card numbers or security codes.

Account Information

Where you create a customer account we may collect:

  • Login credentials

  • Account preferences

  • Saved addresses

  • Wishlist items

  • Shopping history

Technical Information

When you visit our website we may automatically collect technical information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Language settings

  • Cookie identifiers

  • Website performance information

Website Usage Information

We may collect information regarding how you interact with our website, including:

  • Pages visited

  • Products viewed

  • Shopping cart activity

  • Search queries

  • Time spent on pages

  • Click behaviour

  • Referral sources

This information helps us improve our Services and user experience.

2. HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data in several ways.

Information you provide directly

Including when you:

  • create an account;

  • place an order;

  • subscribe to our newsletter;

  • contact customer support;

  • complete contact forms;

  • leave reviews;

  • participate in promotions or surveys.

Information collected automatically

When you browse our website we automatically collect certain technical and analytical information through cookies and similar technologies.

More information can be found in our Cookie Policy.

Information received from third parties

Where necessary we may receive personal information from trusted service providers including:

  • Shopify

  • Payment providers

  • Shipping partners

  • Marketing platforms

  • Analytics providers

  • Fraud prevention services

3. LEGAL BASES FOR PROCESSING

Under the GDPR we process personal data only where a lawful basis exists.

Depending on the circumstances, we process your personal data on one or more of the following legal bases.

Performance of a Contract

We process personal data where necessary to:

  • process your order;

  • arrange payment;

  • ship products;

  • provide customer support;

  • process returns;

  • fulfil our contractual obligations.

Consent

We rely on your consent where required, including for:

  • newsletter subscriptions;

  • marketing emails;

  • non-essential cookies;

  • personalised advertising;

  • certain analytics technologies.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Legal Obligations

We may process personal data where required to comply with:

  • tax legislation;

  • accounting obligations;

  • consumer protection legislation;

  • fraud prevention obligations;

  • court orders or regulatory requests.

Legitimate Interests

Where appropriate we process personal data based on our legitimate interests, including:

  • improving our webshop;

  • preventing fraud;

  • securing our Services;

  • analysing website performance;

  • maintaining customer relationships;

  • protecting our legal rights.

Whenever we rely on legitimate interests, we carefully balance our interests against your privacy rights.

4. HOW WE USE YOUR PERSONAL DATA

We use personal data only for legitimate business purposes including:

  • processing orders;

  • delivering products;

  • customer service;

  • account management;

  • fraud prevention;

  • payment processing;

  • returns and refunds;

  • website administration;

  • legal compliance;

  • improving our Services;

  • measuring website performance.

We do not sell your personal data.

5. MARKETING COMMUNICATIONS

Where permitted by law or where you have given your consent, we may send you newsletters, product updates, promotional offers and marketing communications.

Marketing communications may be sent by:

  • email;

  • SMS (where available);

  • other electronic communication channels for which you have provided consent.

You may unsubscribe at any time by:

  • clicking the unsubscribe link included in every marketing email;

  • updating your account preferences (where available); or

  • contacting us directly.

Withdrawing your consent will not affect service-related communications, including order confirmations, shipping updates or customer support messages.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to ensure the proper functioning of our webshop and to improve your browsing experience.

Depending on your preferences, we may use:

  • Essential Cookies

  • Functional Cookies

  • Analytics Cookies

  • Marketing Cookies

Non-essential cookies are only placed after you have provided your consent through our Cookie Banner where required by applicable law.

You may manage or withdraw your cookie preferences at any time through our Cookie Settings.

Further information about the cookies we use can be found in our separate Cookie Policy.

7. ANALYTICS AND ADVERTISING

With your consent where required, we may use analytics and advertising technologies to better understand how visitors use our website and to improve our marketing activities.

These technologies may include services provided by:

  • Google Analytics

  • Google Tag Manager

  • Meta (Facebook & Instagram)

  • LinkedIn

  • Pinterest

  • Mailchimp

  • Shopify

The specific services we use may change over time as our business evolves.

Where legally required, these services are activated only after obtaining your consent through our Cookie Banner.

8. SHARING YOUR PERSONAL DATA

We only share personal data where necessary to operate our business, fulfil our contractual obligations, comply with legal requirements, or where you have given your consent.

Depending on the Services you use, we may share personal data with:

  • Shopify (our e-commerce platform provider);

  • payment service providers;

  • shipping and logistics partners;

  • IT service providers;

  • website hosting providers;

  • marketing and email service providers;

  • analytics providers;

  • fraud prevention and cybersecurity providers;

  • professional advisers where legally required.

All third-party providers are required to process personal data securely and only for the purposes for which the information has been provided.

We do not sell your personal data to third parties.

9. SHOPIFY

Our webshop is operated on the Shopify platform.

Shopify processes certain personal data in order to provide the infrastructure required to operate our webshop, process orders, maintain security, and improve platform performance.

Where Shopify processes personal data as a processor on our behalf, such processing is governed by Shopify's Data Processing Addendum and applicable data protection legislation.

In certain circumstances Shopify may also process limited personal data as an independent controller where required for fraud prevention, legal compliance or platform security.

More information can be found in Shopify's Privacy Policy.

10. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Typical retention periods include:

Data Category Typical Retention Period
Orders Up to 7 years
Invoices Up to 7 years
Customer account Until deletion or prolonged inactivity
Customer support requests As reasonably necessary
Newsletter subscriptions Until consent is withdrawn
Marketing preferences Until updated or withdrawn
Analytics data According to applicable cookie settings

Where legally required, certain information may be retained for a longer period.

11. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal data outside the European Economic Area ("EEA").

Whenever personal data is transferred internationally, we ensure that appropriate safeguards are implemented in accordance with the GDPR.

These safeguards may include:

  • European Commission Standard Contractual Clauses (SCCs);

  • adequacy decisions adopted by the European Commission;

  • supplementary contractual or technical safeguards where appropriate.

12. YOUR PRIVACY RIGHTS

If you are located within the European Economic Area, the United Kingdom, or another jurisdiction providing similar protections, you may have the right to:

  • access your personal data;

  • correct inaccurate personal data;

  • request deletion of your personal data;

  • restrict processing;

  • object to processing;

  • withdraw your consent at any time;

  • receive a copy of your data in a portable format where applicable;

  • request human intervention where automated decision-making applies.

You may exercise your rights by contacting us using the contact details provided below.

We may ask you to verify your identity before responding to your request.

13. AUTOMATED DECISION-MAKING

The Unusual Space - Shop does not use automated decision-making or profiling that produces legal or similarly significant effects for individuals within the meaning of Article 22 GDPR.

Where automated technologies are used to improve website functionality, personalise content or measure marketing effectiveness, these technologies do not independently make legally binding decisions about you.

14. CHILDREN'S PRIVACY

Our Services are intended for individuals who are legally permitted to enter into binding agreements.

We do not knowingly collect personal data from children.

If we become aware that personal data relating to a child has been collected without the necessary legal basis, we will take reasonable steps to delete such information as soon as practicable.

Parents or legal guardians who believe that a child has provided personal data may contact us at any time.

15. SECURITY OF YOUR PERSONAL DATA

We implement appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, unlawful processing, alteration or disclosure.

These measures include, where appropriate:

  • encrypted connections (HTTPS);

  • restricted access controls;

  • secure hosting environments;

  • system monitoring;

  • periodic security updates;

  • employee confidentiality obligations.

While we strive to protect personal data, no method of electronic transmission or storage can be guaranteed to be completely secure.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology or regulatory requirements.

The latest version will always be published on our website together with the updated revision date.

Where required by law, we will notify you of material changes before they take effect.

18. CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

The Unusual Space - Shop

Email: info@unusualteam.com

Address:

Vinkenburgstraat 2A

3512 AB Utrecht

The Netherlands

19. RIGHT TO LODGE A COMPLAINT

If you believe that your personal data has not been processed in accordance with applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.

For individuals located in the Netherlands, the competent supervisory authority is:

Autoriteit Persoonsgegevens

Lodging a complaint with a supervisory authority does not affect your right to seek other legal remedies available under applicable law.