Cancellation and Refund Policy
Last updated: 23 June 2026
At The Unusual Space - Shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains your options for returning products, requesting refunds, and exercising your statutory rights under applicable consumer protection legislation.
This policy applies to all purchases made through shop.theunusualspace.com unless otherwise stated.
1. OUR 30-DAY VOLUNTARY RETURN POLICY
In addition to your statutory consumer rights, we offer a 30-day voluntary return period.
You may request a return within 30 calendar days after receiving your order.
To qualify for a return:
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the product must be unused;
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the product must be in its original condition;
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all original packaging, accessories and labels must be included;
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proof of purchase or the order confirmation must be provided.
Products that have been damaged due to misuse, improper handling or normal wear may not qualify for a refund.
2. HOW TO REQUEST A RETURN
To initiate a return, please contact us before sending your product back.
Email:
Return Address:
The Unusual Space - Shop
Vinkenburgstraat 2A
3512 AB Utrecht
The Netherlands
If your return request is approved, we will provide further instructions regarding the return process.
Products returned without prior notification may be refused.
3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order immediately after delivery.
If you receive:
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a damaged product;
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a defective product;
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an incorrect item; or
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an incomplete order,
please contact us as soon as reasonably possible.
Where appropriate, we may offer:
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a replacement;
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a repair;
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a refund; or
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another appropriate solution in accordance with applicable consumer legislation.
4. PRODUCTS THAT CANNOT BE RETURNED
For hygiene, safety or legal reasons, certain products cannot be returned.
This may include:
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personalised or custom-made products;
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products made specifically to your specifications;
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products that cannot be returned for hygiene reasons once opened;
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sealed products that have been opened where return is unsuitable for health protection;
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gift cards;
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products explicitly identified as non-returnable where permitted by law.
Where food or beverage products have been opened after delivery, they may no longer qualify for return where this is permitted under applicable consumer legislation.
If you are unsure whether your purchase qualifies for return, please contact us before sending the product back.
5. EXCHANGES
The fastest way to receive another product is to request a return for the original purchase and place a new order after your return has been approved.
Where reasonably possible, we may also offer a direct exchange depending on product availability.
6. STATUTORY RIGHT OF WITHDRAWAL (EU)
If your order is delivered within the European Union, you are entitled to your statutory right of withdrawal in accordance with Directive 2011/83/EU and applicable Dutch consumer protection legislation.
Unless a legal exception applies, you may withdraw from your purchase within 14 calendar days after receiving your order without giving any reason.
To exercise your right of withdrawal, please notify us by email before the withdrawal period expires.
Returned products must:
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be returned within the applicable withdrawal period;
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be complete, including all supplied accessories where reasonably possible;
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be accompanied by proof of purchase where available.
You are only liable for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the products.
Nothing in this policy limits or replaces your statutory consumer rights.
7. REFUNDS
Once we have received and inspected your returned product(s), we will notify you whether your refund has been approved.
If approved, the refund will be issued using the same payment method that was used for the original purchase, unless otherwise agreed.
Refunds are generally processed within 10 business days after approval.
Depending on your payment provider or financial institution, additional processing time may apply before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved and you have not yet received the payment, please contact us at:
8. RETURN SHIPPING COSTS
Unless otherwise required by applicable law or agreed otherwise, the customer is responsible for the costs of returning products.
Where a return results from:
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a damaged product;
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a manufacturing defect;
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an incorrect shipment; or
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another error on our part,
The Unusual Space - Shop will bear the reasonable return shipping costs.
9. CONTACT
If you have any questions regarding returns, exchanges or refunds, please contact us.
The Unusual Space - Shop
Address
Vinkenburgstraat 2A
3512 AB Utrecht
The Netherlands